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Our Team @ Helios International Office

Over 10 years of experience: International patients receive excellent all-round service through our Helios International Office (HIO)

Elena Hoppe

Head of International Office

Languages: German, Russian, English

Direct phone: + 49 30 755 4557950


Tina Karrenstein-Zartner

Head of HIO/IPM Krefeld

Languages: German, English

Direct phone: + 49 2151 32 4001


Oleksandra Parakhnevych

Case Manager

Languages: English, Russian, Ukranian, German

Direct phone: +49 2151 32 4000

Giancarlo Telese

Case Manager

Languages: German, English, Italian

Direct phone: + 49 2151 32 4706

Sarah Saadeddine

Case Manager

Languages: German, English, Arabic

Mohamad Shoucair

Case Manager

Languages: German, Arabic, English

Our International service office helps to ensure that distance and language are no obstacles to receiving best treatment and care. Our team provides personal care and attention to each foreign patient, including:

  • Travelling and lodging: We help you prepare for your trip to Germany and discuss your individual needs and questions with you. Of course we offer a shuttle service between the hospital and the airport.
  • Estimated costs of your medical treatment and additional services: We set up a personal offer upon all information provided.
  • Coordinating all tests and consultations
  • Arranging for an interpreter, if needed

We will be glad to answer any questions you may have.

For international partners and insurance companies

We are Europe's largest healthcare provider with acute care facilities in Germany and Spain as well as Latin America; constantly looking for growth and innovation opportunities to create value for our patients, partners, shareholders and employees.

Are you interested in a cooperation with Helios?

For an integrated care and easy coordination, we cooperate with external institutions, especially health insurances worldwide. We guarantee cost effective and sustainable healthcare for your clients. Also, we are constantly looking for collaborations with local pre- and aftercare facilities to assure continuous treatment of our patients.

Please contact our international office:

Evgeniia Sentsova
Marketing & Cooperation Manager

Send Request

We speak german, english, russian, arabic and french