Patient Services

Travel information

  • travel information


You are planning to come to one of our Helios hospitals for medical treatment? We will be happy to assist you with the planning and booking of your trip. We help you book your flight or hotel and organise your transfer from the airport or railway station. Upon request, we can refer you to our partners with whom we have arranged special conditions.

Visa information

Depending on your home country, you may need a visa for entering Germany. We will be happy to help you obtain your visa by issuing a corresponding invitation letter for you and your relatives. It is important that you send us a copy of your passport beforehand. In addition, most embassies expect that the treatment costs be clarified in advance and that a transfer voucher of the estimated treatment costs be attached to the invitation letter. You can apply for visa with the invitation letter at the German embassy of your home country. You are only allowed to enter Germany with a valid visa.

Interpreter service

Our interpreters have many years of experience in supporting patients at our hospitals and already know most of our doctors. This means that they not only provide language support but also help you find your way around the hospital and find the right points of contact.


Of course, we respect your religion and your cultural traditions. Please talk to us if you have any questions or concerns. We take your concerns seriously and will do our best to make your stay as pleasant as possible.


If you feel fit enough and the doctors have no objections or if your relatives wish to escape the clinical routine, we will be happy to help you organise a sightseeing tour or suggest other excursion destinations, restaurants or cafés.







Please contact us, if you have further questions.
Helios via Deutsche Medizinische Union *For our Russian speaking patients +49 211 7817 444 0
Helios InternationalFor our international patients and partners +49 30 6832 3885